Introducing a New Nephrologist to Your Practice
Now that you have found a great new nephrologist for your practice, what is the next step? You will need to develop a transition plan to meet patients’ needs, provide better service, utilize the new hire’s talents and skills, reinforce the team mentality, and to implement goals for your staff. Here are some tips that can help make the new physician feel welcomed and to help things run smoothly at your practice.
There are, of course, the basics of bureaucratic necessities like getting them signed up for insurance contracts and getting hospital privileges. Aside from that, you need to have a good communication system set up with your peers, staff, patients, referring physicians, and the community. This will allow you to let everyone know about the new nephrologist and what they bring to your practice.
Who’s the New Person?
You can answer a lot of questions easily by putting together a biography on the new hire. A couple of methods that have worked for others in the past include:
- Postcard-This would include basic information and given to patients, physicians, and other contacts outside of your practice.
- Placard-A poster board-sized version of the postcard could be displayed in the waiting room of your practice.
These biographies should include a color photo of the physician and information about the person that includes both professional and personal facts. You can include where they went to school, why they chose your community/practice, and why they got into nephrology. Also include “fun facts” like any pets they may own, what they do for fun and any other thing that makes them more personable.
Let Insurance Companies Know
Most insurance companies have provider directories for their customers. Let them know about your new hire so that they can update these directories. Check the information for yourself, to make sure the update is accurate. Many patients choose a practice based on the physicians that are there, so make sure you are represented correctly.
Refresh Your Website
We’re assuming you have a website. If you don’t, get one set up as soon as you’re done reading this. If you have a website, you should update it with information about your new nephrologist. Include their biography, office hours, and the insurance plans that are accepted. You could also have the new physician write a blog for the site, introducing themselves after they have joined the practice.
Social Media is Important
Many medical institutions overlook the power of social media. People are using applications like Facebook, Twitter, and Instagram to make decisions about purchasing a product or service. Don’t overlook LinkedIn, Vitals, and HealthGrades. It may take a little effort on your part, but the return will be well worth it. You can also make sure your other physicians and information are listed correctly on these sites.
Nice to Meet You
About a month before your new hire arrives, you should have a meeting with your current staff to cover how the new nephrologist will be integrated into the practice. Once the new physician arrives, you should have another meeting welcoming them to the practice, allowing everyone to ask questions and get to know each other.
This is an important component to bring a new nephrologist into your practice. If everyone is on the same page, the entire team will be at ease and things will go smoothly. Patients will notice and look forward to working with the new physician and your staff.
Close the Deal
You’ve probably gone through a long process to find the right nephrologist and bring them onto the team. Don’t drop the ball right before they get here. Follow these tips, but feel free to customize them to your particular situation. Starting off on the right foot with a new hire will make everyone’s job easier and will allow operations to run smoothly.